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Whitby

Customer Service | Climbing Instructor

EMPLOYMENT TYPE: PART-TIME EVENING & WEEKENDS

Aspire Climbing is a dynamic, multi-faceted full-service climbing gym. Our Customer Service Team wears several hats as hospitality specialists, climbing instructors, belayers and risk management officers. We value outgoing, friendly, confident and capable people with varied backgrounds and skillsets. Reliability, attention to detail, strong communication skills, initiative and leadership by example are valued criteria for our staff. 

 

​SPECIFIC JOB REQUIREMENTS:

  • Provide excellent customer service to new and seasoned climbers/ninja warriors

  • Must possess fundamental climbing skills; ability to belay, tie a figure-8 knot, and basic/advanced climbing techniques

  • Confidence, assertiveness and leadership working with children and adults

  • Strong communication to provide high-quality one-on-one or group instruction

  • Protect our customers and staff by enforcing gym policies and procedures

  • Communicate effectively with the ability to command focus and attention while providing belay instruction and safety orientations

  • Adaptable and coachable   

  • Answer phones, take messages, schedule parties/groups, register students/participants for classes/clinics/events

  • Maintain a clean and organized gym environment for all patrons and staff

  • Operate a cash register and computerized point-of-sale (POS) system including z-outs and cash deposits

  • Take responsibility for holding keys to the facility (opening and closing shifts)

  • Maintain knowledge of pricing, programs and services—includes reading Weekly Operational email updates

  • Ninja Course safety documentation including filing reports on company Dropbox

  • Ninja programming outlines need upgrades and changes based on the implementation

  • Ninja programming may require additional staffing assistance, in which case you are the lead trainer

  • Ninja course logistics coordination with Head Routesetter—resets may require assistance

JOB QUALIFICATIONS:

 Applicants must have a strong work ethic, must be efficient and able to work on a reliable schedule. Applicants should have a positive attitude, be quick problem solvers, and must work well with others. Climbing experience is required. Applicants must be willing to learn and further develop and improve customer service and overall climbing skills. Aspire is willing to train high-value candidates.

 

ADDITIONAL REQUIREMENTS:

Staff must be able to perform manual labour, including working at height. Staff must be comfortable with lifting objects up to roughly 50 pounds. Vulnerable sector check required.

WORK HOURS:

Regular availability is desired. Weekend availability is a must; three weekends per month required. General evening availability is a plus.

​APPLICATIONS:
Successful applicants will be contacted for an interview.