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Whitby

Shift Leader

 

EMPLOYMENT TYPE: PART-TIME/FULL-TIME DAYTIME, EVENINGS AND/OR WEEKENDS

Aspire Climbing is a dynamic full-service climbing and Ninja gym. Shift Leaders are vital to providing our customers with the highest level of service and attention to detail to ensure positive customer experiences that resonate. They are supervisors and managers for all aspects of the front-line customer service, operations and hospitality for new and repeat visitors. Shift Leaders will work closely with the management team to ensure that everything runs smoothly for customer-facing operations. They are responsible for reporting injuries, maintenance issues and are trained to handle managerial responsibilities on the floor. 

Shift Leaders are the shift administrators of staff, ensuring punctuality, present-ability and preparedness, managing breaks and departures and are accountable for setting the example for these expectations. Shift Leaders are quick thinkers and problem solvers, able to make sound operational decisions based on customer needs while adhering to Aspire Climbing’s policies and procedures. Shift Leaders are the gurus of pricing, programs, policies and procedures. They are knowledgeable of Aspire Climbing’s offerings, sales tactics and educational techniques to ensure customers are informed and educated with the highest level of safety. Shift Leaders are the first line backup on all customer service issues. Managerial experience in the hospitality or fitness industries is a must, along with having a passion for climbing and athleticism. You must be proficient with computers, including spreadsheets and word processing. The Shift Leader also oversees the maintenance of the facility and the equipment to ensure the safety of the staff and customers. This is a part-time position that may include mornings, evenings and weekend hours.

 

JOB SPECIFIC REQUIREMENTS

  • Responsible for communicating and upholding Aspire Climbing’s standards to staff and customers

  • Lead by example: manage a safe, clean, friendly and well-maintained environment

  • Take the lead and respond quickly in times of emergency or injury

  • Support member retention by advocating the best customer experiences in all decision making, actions and communication

  • Train/oversee staff to ensure they are efficient in sales and are experts with our operational processes

  • Maintain a clean and inviting space for customers which includes, but not limited to: lobby, coatroom, washrooms, cleaning rooms ninja course, bouldering areas, climbing floors, party room, toddler room, front desk and staff room

  • Report injuries, maintenance issues and customer reviews to upper management team 

  • All around proficiency which includes the following, but not limited to: facility tours, ninja orientations, auto-belay orientations, bouldering orientations, top-rope belay tests and belay lessons

  • Extremely knowledgeable in Aspire Climbing’s pricing, programs, products and procedures

  • Opening and closing duties with the ability to problem-solve independently

  • Contribute to the optimization of operations, hospitality and customer service procedures

  • Other management duties as assigned

 

JOB QUALIFICATIONS

  • Certified top rope belayer, lead climber/belayer and competent boulderer

  • Able to teach a top rope belay lesson to company standard

  • Experience in a customer service environment

  • Prior experience in management

  • Knowledge of Word, Excel, and Rock Gym Pro (preferred)

  • Dependable, self-confident, problem-solver and able to work independently and lead a team

  • Strong organizational skills, multi-tasking and time management abilities

  • Excellent verbal and written communication skills for adults and children

  • Flexible, eager to learn and willing to adapt to new responsibilities

  • Demonstrate initiative and able to identify and solve problems independently

  • Positive and upbeat

  • Professional appearance

  • Detail-oriented

  • Willingness to be CWA (Climbing Wall Association) or ACMG (Association of Canadian Mountain Guides) certified for top-rope/lead belay

TEAM FIT

Applicants must have a strong work ethic, must be efficient and able to work on a reliable schedule. Applicants should have a positive attitude, be quick problem solvers, and must work well with others. Climbing experience is required. Applicants must be willing to learn and further develop and improve customer service and overall climbing skills. Aspire is willing to train high-value candidates.

WORK HOURS
Part-time/full-time hours available. Regular availability is desired. Weekend availability is a must; three weekends per month required. General evening availability is a plus.

ADDITIONAL REQUIREMENTS
Staff must be able to perform manual labour, including working at height. Staff must be comfortable with lifting objects up to roughly 50 pounds. Vulnerable sector check required.

 

​APPLICATIONS
Successful applicants will be contacted for an interview.