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OUR RESPONSE TO COVID19

Aspire Climbing is committed to the health and safety of our staff and our community. As we welcome a new year, it is clear that we're not through the woods yet. COVID19 is still part of our daily lives as we continue to adapt during this evolving pandemic. 

 

Each Aspire location follows the guidelines of its regional public health unit. These guidelines may vary based on how their region is classified under the provincial COVID19 response framework. Although each location will follow the same generalized recommendations such as physical distancing of 2 metres and wearing a mask, capacity levels and program offerings may vary.

  

We ask that everyone in our communities continue to participate in the provincial response to keeping everyone safe and reducing the transmission of COVID19 and future variants. Please follow and respect these recommendations so we can all get back to our normal lives and see the smiling faces that have been hidden for far too long!

We're taking the health and safety of our community and staff very seriously. Aspire Climbing locations are following the advice from their regional health units respectively on measures to combat the spread of COVID19.

Masks are Mandatory

With the current rise in COVID19 cases in Ontario, masks are now mandatory at all times. Masks or face-coverings must be made of at least 2 layers. Buffs, neck gaiters, and other single-ply masks or face-coverings are not suitable. View the full information

 

Similar to our no shirt and no bare feet policy, all members and guests must wear masks, even while participating in activities. If you do not feel comfortable wearing a mask, please stay home until a time when we can safely ease this restriction.

Please continue to practice and respect physical distancing regardless of wearing a mask as we all adapt to this new normal. We all share in the responsibility for the health and safety of others. 

COVID19 Prevention

  • If you are feeling sick or exhibiting any symptoms, please stay home and quarantine for 14 days before returning

  • Please arrive changed and ready to climb/ninja, change rooms will be limited to bathroom use for a max of 2 persons at a time

  • The water fountain is not available so please provide your own bottle and fluids or drinks can be purchased

  • Guarantee your spot by pre-booked online prior to your visit

  • Areas will follow strict capacity limits so please follow posted limits

  • Before switching to other areas, please see desk staff to assist with managing capacity

  • Respect your booked time slot and arrive/depart on time. Your time limits start based on your reservation time, not your arrival time

  • Waivers and transactions should be completed online to reduce the person to person contact

  • Supervision for youth will be required but limited to a ratio of 1 parent: 4 children

  • Loose chalk usage is under review. Please use chalk sparingly to avoid moving to a liquid chalk policy during COVID reopening

  • Please arrive on-time, ready to climb/ninja to maximize your session

  • Upon entering the facility, please sanitize your hands or head straight to the washroom to wash your hands

  • Please minimize front desk contact by paying for your visit online, or paying via Interac, Visa or Mastercard tap. Cash payment is not available at this time

  • Please respect floor and seating markings

  • Please avoid climbing side by side with other climbers. The physical distancing of 2m is required on and off the wall between yourself and others who are not part of your social bubble

  • Avoid handshakes, hugs and fist bumps with other guests and staff. We miss you too but let’s practice pantomiming these actions out of mutual respect

Your Arrival

  • Please respect your booking time limit and prepare your departure 10mins before your session end for a smooth transition

  • Check-out with the front desk upon departure to update our facility capacity limits

  • Keep your facemask on during your departure in case physical distancing cannot be maintained

  • Everyone MUST exit by the end of your session to allow staff to sanitize areas before the next group arrives

Your Departure

Contact Tracing

  • If a confirmed case is reported by a member, guest or staff, Aspire will work closely with local health authorities to perform the necessary contact tracing protocols

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BOOK YOUR SESSION

To manage capacity during peak business hours of evenings and weekends, online bookings are required prior to your visit.

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FREQUENTLY ASKED QUESTIONS

Ask Away

We're doing our best to proactively answer any questions and concerns you may have. If you don't see the answers to the questions you have, please ask because you may not be alone. We will update our FAQ regularly.

© 2020 Aspire Climbing & Fitness Inc.

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© 2020 Aspire Climbing & Fitness Inc.

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