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OUR RESPONSE TO COVID19

We're taking the health and safety of our community and staff very seriously. Milton and Whitby locations are following the advice from their regional health units respectively on measures to combat the spread of COVID19.

Masks are Mandatory

With the current rise in COVID19 cases in Ontario, masks are now mandatory at all times. Similar to our no shirt and no bare feet policy, all members and guests must wear masks, even while participating in activities. If you do not feel comfortable wearing a mask, please stay home until a time when we can safely ease this restriction.

Please continue to practice and respect physical distancing regardless of wearing a mask as we all adapt to this new normal. We all share in the responsibility for the health and safety of others. 

COVID19 Prevention

  • If you are feeling sick or exhibiting any symptoms, please stay home and quarantine for 14 days before returning

  • All customers must practice physical distancing allowing a 2m spacing with others

  • Visitors are required to wash or sanitize their hands upon arrival and regularly throughout their session

  • Please arrive changed and ready to climb/ninja, change rooms will be limited to bathroom use for a max of 2 persons at a time

  • The water fountain is not available so please provide your own bottle and fluids or drinks can be purchased

  • Guarantee your spot by pre-booked online prior to your visit. Walk-ins are available weekdays between 10am and 3pm only

  • Areas will follow strict capacity limits so please follow posted limits

  • Before switching to other areas, please see desk staff to assist with managing capacity

  • Respect your booked time slot and arrive/depart on time. 2-hour time limits start based on your reservation time, not your arrival time

  • Bookings are limited to 1 per day (max 3 per week)

  • Waivers and transactions should be completed online to reduce the person to person contact

  • Supervision for youth will be required but limited to a ratio of 1 parent: 4 children

  • Loose chalk usage is under review. Please use chalk sparingly to avoid moving to a liquid chalk policy during COVID reopening

  • Please arrive on-time, ready to climb/ninja to maximize your session

  • Upon entering the facility, please sanitize your hands or head straight to the washroom to wash your hands

  • 2-hour time limits are based on your reservation, not your arrival time. You will still be required to leave based on your booking time

  • Please arrive changed and ready to go. Changerooms and showers will be limited to bathroom use or hand washing. Max 2 persons at a time

  • Please minimize front desk contact by paying for your visit online, or paying via Interac, Visa or Mastercard tap. Cash payment is not available at this time.

  • Visitors and participants must wear their masks for the duration of their stay. Non-surgical face coverings are fine. Please select something for your desired level of comfort to reduce the spread of airborne droplets

  • Please respect floor and seating markings

  • Please avoid climbing side by side with other climbers. The physical distancing of 2m is required on and off the wall between yourself and others who are not part of your social bubble

  • Avoid handshakes, hugs and fist bumps with other guests and staff. We miss you too but let’s practice pantomiming these actions out of mutual respect

Your Arrival

  • Please respect your booking time limit and prepare your departure 10mins before your session end for a smooth transition

  • Check-out with the front desk upon departure to update our facility capacity limits

  • Keep your facemask on during your departure in case physical distancing cannot be maintained

  • Everyone MUST exit by the end of your session to allow staff to sanitize areas before the next group arrives

Your Departure

The Facility and Staff

  • We are committed to providing members and guests with a safe space to return to climbing and ninja. All health and safety measures are based on federal, provincial and municipal guidelines for a safe reopening and COVID19 prevention.

  • Hand sanitizer is made available for regular cleaning of hands

  • Floor markings and designated areas for physical distancing awareness

  • Mandatory masks for staff

  • Increased cleaning schedule allows for disinfecting of shared surfaced between bookings

  • Clear signs to indicate area capacities to assist members, guest and staff with the distribution of traffic

  • Reduced services to limit contact

  • Daily and weekly review to make changes and adjustments as needed

Contact Tracing

  • If a confirmed case is reported by a member, guest or staff, Aspire will work closely with local health authorities to perform the necessary contact tracing protocols

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BOOK YOUR SESSION

To manage capacity during peak business hours of evenings and weekends, online bookings are required prior to your visit.

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FREQUENTLY ASKED QUESTIONS

Ask Away

We're doing our best to proactively answer any questions and concerns you may have. If you don't see the answers to the questions you have, please ask because you may not be alone. We will update our FAQ regularly.

My membership is frozen, what are my options when I return to climb?


All members will be required to book their time-slot online prior to arrival. Payment will not be required online. Upon arrival, you can select the following options;

  • Reinstate your membership to avoid any fees
  • Pay for your session if you are unsure and would like to keep your membership on hold




What if I’m a prepaid member but I’m not ready to return right away?


All prepaid memberships that have not been reinstated will automatically be reinstated on Monday, August 3rd. 4½ months will automatically be added to the end date of your membership to account for our temporary closure period and reopening transition. If you are still uncomfortable about returning, please inform us via phone or email to place your membership on hold until you feel safe to return.




What if I had a complimentary membership included with a program registration?


Complimentary memberships will automatically be reinstated upon your first visit back or automatically on Monday, Aug 3rd. The balance of your membership time included in your program registration will be maintained.




I’m not a member but would like to join so I can start climbing or ninja’ing again. Will you have membership options?


Absolutely! We would love to have you as part of our community. See our membership options here: www.aspireclimbing.com/memberships




If I'm not a member, when can I come in for a climbing or ninja session?


Passes are available and guests are welcome. Weekday visits do not have time limits however evening and weekend visits are currently limilted to 2 hours which is the perfect amount of time to experience Aspire.




Are Punch Card Holders included in your reopening stage for members?


Yes. Punch Card holders are occasional members with prepaid visits. Existing punches can be redeemed for your visit or you can top-up with our COVID 6-Pack for $104 +tax.




Can I use my Members Guest Pass?


At this time, member guest passes are not available. During our reopening stages, space is at a premium and reserved for paying or prepaid customers.




Can I book my social bubble to visit at the same time?


Bubble Bookings for a capacity of 10 people are welcome. Simply reserve all 10 spaces in the area you would like to use and have the zone for your entire bubble.




Are masks mandatory?


Yes they are. At this time, masks are mandatory at all times.




Are you offering Birthday Parties?


Aspire whitby is offering birthday parties of 8 participants to maintain physical distancing requirements. Visit www.aspireclimbing.com/whitby/parties for more information.




Will Aspire be screening visitors?


We respect the privacy and personal health matters of our community. We are not medically trained to screen visitors with temperature checks. We ask that all visitors respect the community by staying home if they exhibit any symptoms. If you have been in contact with anyone with or exposed to COVID19, we ask that you quarantine for 14 days prior to returning to Aspire.




Are you running youth programs?


Fall program registrations are now open with Ontario's increase in numbers for indoor group gatherines. Classes will be limited to 8 participants to maintain physical distancing requirements.




Can I book multiple sessions at the same time?


Yes you can. Please be mindful that any reservation that is held means one less visitor so be mindful about your booking commitment. If you would like to cancel a booking, please call or email us as soon as possible.




Can I bring food and drinks into the gym?


For the time being, we're not allowing outside food in the facility and we are not selling snacks. The water fountain is not available so please bring your own drinks or than can be purchased at our front desk.




Is rental equipement available to rent?


At the moment, harnesses and climbing shoes are available to rent. Chalkbags are not. Climbing shoes are sprayed with 99% alcohol to disinfect them after every use and aired out to dry for 24hrs. Climbing harnesses are cycled to dry and put back into circulation after a 48hr quarentine period. Due to the communial nature of rental chalk bags and inability to clean and disinfect, chalk bag rentals are not availabe.




Will liquid chalk be mandatory?


Although not clinically proven at this time, liquid chalk contains a high alcohol content that can help to reduce the spread of the virus. In addition, it reduces the amount of airborne particles in the air improving the air quality of the facility. We will be monitoring our traffic levels to determine if this is neccessary. We ask that all visitors be considerate with the use of chalk and avoid accessive use and spread. Chalk bags are not availble for rent at the moment and we ask climbers not to share chalk.




If I book for bouldering, can I use other areas during my visit?


In order to perform effective contact tracing, we are asking visitors to stay in the areas they have booked for. After each session, the areas are cleaned and disinfected by our staff and open wandering can lead to greater cross contamination. We will assess this as traffic incrases and adjust if neccessary.




Can I book back to back sessions in two seperate areas?


Unfortunately this is not available to start. We would like to give as many members as possible a fair opportunity to return to climbing.





© 2020 Aspire Climbing & Fitness Inc.

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© 2020 Aspire Climbing & Fitness Inc.

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