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Youth Guide & Customer Service

 

EMPLOYMENT TYPE: PART-TIME, EVENINGS & WEEKENDS

Aspire Climbing & Fitness Inc. is a dynamic, multi-faceted full-service climbing gym. Established in 2015, Aspire Milton is recognized as the first indoor climbing gym to offer ninja warrior. We are a place where first time experiences happen along-side competitive training. We cultivate an inclusive environment that allows our staff and community to progress in health and fitness. 

 

Our customer service team wears several hats as youth climbing guides, ninja course guides, top-rope belayers and providers of positive experiences that resonate. We value outgoing, friendly and capable candidates that excel working with young children and families. Previous experience working with youth is preferred. Reliability, attention to detail, initiative and leadership by example are valued criteria for all team members. Applicants should enjoy climbing in any form and must enjoy working in a family-friendly environment. Climbing experience, knowledge and technical expertise are assets. 

 

YOUR OPPORTUNITY

We are a matrix organization with all team members wearing several hats. You will be under the guidance of the Program Manager and Operations Manager. The Customer Service & Youth Guide will:

 

  • Provide best-in-class customer service that resonates with our customers

  • Be knowledgeable and professional through clear communication of our product offerings, services and pricing

  • Provide accurate information through in-person, phone and email communication

  • Be an expert at our website navigation to guide customers to a self-serve experience with online bookings

  • Be confident, assertive and encouraging working with young children one-on-on or in group settings

  • Protect our customers and staff by enforcing company rules and safety guidelines

  • Communicate clearly and professionally when providing facility tours and safety orientations

  • Be knowledgeable and efficient with Rock Gym Pro, our customer management/booking/POS system

  • Maintain a clean, organized and efficient facility by participating in regular cleaning duties

  • Actively selling passes, memberships, bookings and offerings to match the needs of the customer

  • Participate in staff meetings, training and product knowledge sessions to further skills and team building

  • Be a team player and prioritize the company vision over self-promotion

  • Be your best self with a willingness to learn and improve through an open mindset

 

TEAM FIT

Applicants must have a strong work ethic, must be efficient and able to work on a reliable schedule. Applicants should have a positive attitude, be quick problem solvers, and must work well with others. Climbing experience is not required but a great asset to this position. Applicants must be willing to learn and further develop and improve customer service and overall climbing skills. Aspire offers employee development for candidates that demonstrate initiative, reliability and commitment to pursue further opportunities within the organization.

WORK HOURS

Part-time hours with regular availability is desired. Applicants must be available for a minimum of 3 weekends per month. General evening availability is preferred. Consistent part-time hours are offered to high performing employees.

 

PAY LEVEL

Starting pay is minimum wage with the earning potential of $16.25/hr. Advancement is based on experience and achieving performance milestones.

 

OUR CORE VALUES

We aspire to be more than we are; to give more, to see more and to do more. We are all about the people, 100% of the time.

ADDITIONAL REQUIREMENTS

Applicants must be minimum employment age in Ontario. Staff must be able to perform manual labour, which may include working at height. Vulnerable sector check required for individuals 18 years and older.

 

​APPLICATIONS

To apply, please send a cover letter and CV/resume to joe@aspireclimbing.ca. Include your name and job title in your subject along with how you learned about the position. We thank you for your application, however only applicants selected for an interview will be contacted.