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The Small Print About Your Memberships

Complimentary Guest Passes

As a perk to your *prepaid membership, active members receive one complimentary guest pass to introduce a friend or family member to Aspire Climbing.

• Guest passes do not include lessons, orientations or gear rentals

• Guest passes expire at the end of every 30-day cycle from the activation date of your membership

• Guest passes are complimentary and have no monetary value for exchange or refund

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*IMPORTANT NOTE FOR GUEST PASSES

Guest passes are only valid for pre-paid memberships only. Complimentary memberships provided with registrations for any programs are not entitled to this perk. 

Transfers

Memberships or partial memberships are not transferable to other customers.     

Freezes

Membership freezes or holds are available to individual or family pre-paid memberships, 6 months or longer, due to injury or other special circumstances that require time away. There is no charge for this service. We want you to use your time purchased in our facility. Membership freeze requests are not available at the front desk or over the phone. Requests must be made by contacting whitby@aspireclimbing.com with your reason for hold and approximate time away.

Cancellations

Pre-paid memberships 6 months or longer may be cancelled. Please contact whitby@aspireclimbing.com with your request and reason for cancellation. We will apply the lowest membership rates towards the time used and issue a refund or credit at our discretion on the remaining monetary balance.

Discounts

Memberships purchased at discount sales are not eligible for freezes and extensions. 

IMPORTANT: Freezes, extensions and cancellations are not available at the front desk or over the phone. Please contact whiby@aspireclimbing.com for any questions regarding your membership.