Terms & Conditions

To participate in any activity at Aspire Climbing, all participants are required to complete our Waiver Form.


Participants 17 and Under

For visitors ages 17 and under, waiver forms must be completed by the minor’s parent or court-appointed legal guardian, without exemption. Relatives, older siblings, friends, group leaders, teachers and others will not be accepted. The submission of waivers by a minor is considered fraudulent. Aspire Climbing does not take responsibility for fraudulent forms. Parents must be aware of activities their child is participating in and the risks involved by reading the waiver and completing the information as required.


Waivers Expire After 2 Years

Completed waiver forms will expire after 2 years from the date it is signed and submitted. If your waiver has expired, our staff will alert you during your next visit.


Activities associated or related to rock climbing, indoor rock climbing, sport climbing, top-rope climbing, lead climbing, auto-belay climbing, bouldering, ninja courses, obstacles, parkour, slacklines, high-lines, zip-lines, fitness training and all instructional and coaching sessions (hereinafter collectively known as “the Activities”) involve risks, dangers and hazards that include, but are not limited to:


  1. Injury as a result of falling; mechanical failure of the equipment; loss of balance or control; variable and difficult climbing conditions; collision with walls, the floor, climbing holds, or exposed or hidden structural supports or beams;

  2. Rope abrasion or entanglement; injuries resulting from falling climbers or fallen items; failure of ropes, slings, climbing holds, anchor points, or any part of the climbing wall;

  3. Collision with other equipment or structures; collision with other persons; illness or trauma; the proximity of medical care which may or may not be readily available;

  4. The failure to act safely or within one’s ability or to stay within designated areas; negligence of other climbers and/or other persons; and negligence on the part of Aspire Climbing, or its staff, including the failure on the part of Aspire Climbing or its staff to safeguard or protect individuals from the risks, danger and hazards of the activities.


Consumption of alcohol or any other substance which would impair one’s senses or judgement before or while using the facilities of Aspire Climbing is strictly prohibited.


Top-rope climbing, lead climbing, auto-belay climbing and/or bouldering on any climbing wall and/or bouldering wall is not permitted until a participant has completed the pre-requisite top-rope belay test, lead test, auto-belay orientation and/or bouldering orientation.


Participants must tie directly into the climbing harness when engaging in top-roping or lead climbing with a figure-8 follow-through knot and a double fisherman's keeper knot only. All top-rope and lead climbing must be performed using a GriGri and locking carabiner. Roped climbers and belayers must only use gear that has been approved by Aspire Climbing staff.


Participants will only belay when knowledgeable and experienced at belaying. Lead climbing or belaying lead climbers is only permitted once certified by Aspire Climbing. Lead climbers must clip each bolt in sequence on all routes. Lead climbers will provide their dynamic climbing rope, GriGri belay device and locking carabiner and assume full responsibility for the safety and integrity of their gear. Said gear is subject to approval by Aspire Climbing staff and may be deemed unfit for use if questionable wear is visible. Lead climbers must not exceed the weight of the belayer by a factor of 1.35. Weight differences exceeding this factor are deemed unpredictable and unsafe.


Climbers assume responsibility for their choice in belayers. For top-roping, Aspire Climbing provides ropes, anchors and belay devices but will not be responsible for poor judgment by an ill-chosen belayer. Top-rope climbers must not exceed the weight of the belay by a factor of 1.8. Weight differences exceeding this factor are deemed unpredictable and unsafe.


Formal or informal teaching or coaching of individuals or groups, including but not limited to top-rope belaying, lead belaying, technical skills or exercises may only be performed by Aspire Climbing staff, except by special arrangement. In such an event, Aspire Climbing assumes no responsibility for lessons taught by others. Instruction by non-Aspire Climbing staff is not permitted on the premises, which includes inside or outside the building in the parking lot.


Participants understand that climbing privileges will be revoked if engaging in any activity is deemed unsafe by the staff and places others or themselves at risk of injury.


All climbers must promptly report any equipment defects, unsafe situations, or accidents.




Top-Rope Belay Tests

Belay tests are required for all experienced top-rope climbers before climbing at Aspire. Belay tests are also required for the first return visits of belay lesson participants. Climber/belayer must demonstrate their ability to perform the following;

  • Put on a harness correctly

  • Tie-in to their harness using a figure-eight follow-through with a double fisherman's backup knot

  • Belay and lower climber using a Petzl Grigri off the harness using the manufacturer’s suggested techniques

  • Climber’s weight must not exceed the belayer’s weight by a factor of 1.8


Conditional Pass

Conditional passes may be issued to climbers/belayers that demonstrate minimum safe standards but require additional instruction or supervision. Aspire staff will notify participants of conditional pass and re-testing will be required upon the next visit.


Lead Climbing Belay Tests

Lead tests are required for experienced lead climbers before lead climbing/belaying at Aspire. Lead tests are also required for the first return visit of lead lesson participants, before accessing lead walls. Lead climbers/belayers must provide their dynamic climbing rope, Grigri and locking carabiner. Gear is subject to approval by Aspire staff and must be in clean condition for use indoors. Dirty outdoor ropes and rope bags will not be permitted on our climbing floors. Lead climbers/belayers must adhere to the following rules;

  • Belayer must spot climber until the first quickdraw is safely clipped

  • All quickdraws must be clipped and in sequence, without z-clipping or back clipping

  • Only marked lead routes may be lead

  • “Victory whippers” are not permitted

  • Lead climber must not exceed the weight of the lead belayer by a maximum factor of 1.35

  • Lead tests are $16, the second test is $12, the third test is $6, but climber/belayer may be required to take the lead lesson


Temporary Lead Tags

Temp lead tags may be issued to participants of our lead climbing course only. Temp lead tags permit climbers to mock lead with a top-rope backup system. Mock leading is not permitted otherwise. Once the climber/belayer passes the lead test, they must return the temporary lead tag to Aspire. 




Bookings requiring additional staffing at subject to deposit fees or full payment. This includes, but is not limited to; birthday parties, adult and youth group bookings, camps, programs, and other group offerings. Deposits may differ with each offering and are non-refundable. Please ensure your ability to commit to a booking prior to placing your deposit.


Group Bookings

Participant numbers must be confirmed a minimum of 10 days before the booking. A reduction of participant numbers on the day of the booking is subject to full payment. To avoid extra charges, please coordinate your participants well in advance of your visit. 



Refunds may be available for cancellations with notice of a minimum of 14 days in advance of a booking. Refunds are not available at the front desk or over the phone. Refund requests must be made via email to your Aspire location for record keeping. A credit may be issued for the value paid in the event of last-minute cancellations or due to illness or unforeseen circumstances. 

*IMPORTANT* Refunds during COVID19

During COVID19, for certain circumstances, we may provide up to a maximum of a 20% refund. We are unable to honour our regular refund policy until the business is operating in a stable economic environment. 


Late Arrivals

To provide the full experience, we recommend arriving 10-15 minutes early for your booking. To speed up check-in and waiver processing, go to to complete your waiver in advance and submit it electronically. Late arrivals will be subject to late event start times, or in the case of lessons, the booking may need to be rescheduled. Time extensions are not guaranteed.


Group bookings are staggered by 30 minutes to allow transitions for previous booking departures, staff clean-up and check-in for the next booking. We cannot guarantee time extensions for groups with late arrivals, but we will do our best to accommodate.


Standard lesson times are open bookings and may have additional customers participating. It is unfair to hold back waiting for customers for late arrivals. Late arrivals may be subject to cancellation or pushed back to the next available start time if space is available. 

Program Passport

Passport holders are not locked into a specific class level upon enrollment. If coaches determine class advancement to another level, the appropriate Passport pricing structure will apply. Passport cancellation is available after the completion of each season. Cancellations are subject to the full prepaid price. The balance due will be adjusted based on the cancellation date and payments already made. Any additional membership time accrued between the last day of classes and the date of cancellation may be reflected in the outstanding balance. Complimentary membership time is included with each payment with 1-month complimentary per payment. The end date will be extended by the number of passport months paid for individuals with active memberships. Memberships can only be placed on hold due to injury or another unforeseen event that prevents participation in classes. Credit cannot be issued for otherwise missed classes. Membership terms begin upon first payment and continue at the first of each month via automatic credit card payment. Credit card processing is handled via Card information is encrypted and not stored locally. If an alternate payment cannot be provided upon notice, declining cards may be charged a service fee of $16. Guest passes automatically renew at the end of each month and do not carry over. Guest passes only apply to new visitors. New visitors can only claim a single guest pass.​





Memberships or partial memberships are not transferable to other customers.    



Membership freezes or holds are available to individual or family pre-paid memberships, 12 months or longer, due to injury or other special circumstances that require time away. There is no charge for this service. We want you to use your time purchased in our facility. Membership freeze requests are not available at the front desk or over the phone. Requests must be made by contacting your Aspire location with your reason for holding an approximate time away.


Memberships purchased at discount sales are not eligible for freezes and extensions.

10-Visit Passes 

Multi-Visit Passes or special 6-Pack offers do not expire and can be shared with friends and family. Refunds are not available for multi-pass offers however they can be transferred to another customer if unused. This request must be made by the pass-holder by contacting your Aspire location.

IMPORTANT: Freezes, extensions and cancellations are not available at the front desk or over the phone.



Code of Conduct

Aspire Climbing is a family facility and will not tolerate vulgar language or profanity deemed excessive by our staff. Failure to comply may result in dismissal without refund of the day pass.


Shirt Policy

All visitors are required to maintain attire that is deemed appropriate as a family facility. Our shirt policy requires a t-shirt or tank top to be worn to create a neutral environment where everyone will feel comfortable. Shirt-less climbing is not permitted to be fair to everyone. Excessively revealing clothing may also be deemed inappropriate. Please maintain respectable attire appropriate that will still allow you to move with comfort while participating in our activities.


Photo Usage

Photos taken within Aspire Climbing may be used for advertising, promotion, marketing or social media purposes. Identity or personal information will not be made publicly available unless expressed permission has been granted.


Pricing Policy

Pricing is subject to change without notice. All published prices are subject to HST unless stated otherwise.


Lost and Found

Lost and found items will be recycled, donated or disposed of if left unclaimed for 30 days. Aspire Climbing is not responsible for any lost or stolen personal belongings.


Miss-prints or Errors

This website was conceived, designed and modified by humans. We do our absolute best to ensure clear and accurate information. If you notice errors on our website, please contact us to clarify the information so we can make corrections or adjustments right away. We appreciate your feedback!


Changes to this agreement

Aspire Climbing may, in its sole discretion, modify this agreement without notice.


Contact Aspire Climbing

You may contact your Aspire location at any time.