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FREQUENTLY ASKED QUESTIONS

Ask Away

We're doing our best to proactively answer any questions and concerns you may have. If you don't see the answers to the questions you have, please ask because you may not be alone. We will update our FAQ regularly.

General Questions

How tall are the climbing walls?


Milton Location: Main bouldering walls are 16ft tall Auto-Belay and beginner walls are 25ft tall Main climbing walls are 30ft tall Whitby Location: Bouldering walls are 16ft tall Auto-Belay, Top-Rope and Lead Walls are 25ft tall




How do you get to the building from the parking lot at the Milton location?


Aspire Climbing Milton is located at 104 Bronte St. N. Unit 2. Parking can be found on the south end of the building and our entrance is located on the east side, along the sidewalk facing Bronte St. N.




Are Punch Card Holders included in your reopening stage for members?


Yes. Punch Card holders are occasional members with prepaid visits. Existing punches can be redeemed for your visit or you can top-up with our COVID 6-Pack for $104 +tax.




Can I use my Members Guest Pass?


At this time, member guest passes are not available. During our reopening stages, space is at a premium and reserved for paying or prepaid customers.




Can I book my social bubble to visit at the same time?


Bubble Bookings for a capacity of 10 people are welcome. Simply reserve all 10 spaces in the area you would like to use and have the zone for your entire bubble.




Are masks mandatory?


Yes they are. At this time, masks are mandatory at all times.




Are you offering Birthday Parties?


Aspire whitby is offering birthday parties of 8 participants to maintain physical distancing requirements. Visit www.aspireclimbing.com/whitby/parties for more information.




Will Aspire be screening visitors?


We respect the privacy and personal health matters of our community. We are not medically trained to screen visitors with temperature checks. We ask that all visitors respect the community by staying home if they exhibit any symptoms. If you have been in contact with anyone with or exposed to COVID19, we ask that you quarantine for 14 days prior to returning to Aspire.




Are you running youth programs?


Fall program registrations are now open with Ontario's increase in numbers for indoor group gatherines. Classes will be limited to 8 participants to maintain physical distancing requirements.




Can I book multiple sessions at the same time?


Yes you can. Please be mindful that any reservation that is held means one less visitor so be mindful about your booking commitment. If you would like to cancel a booking, please call or email us as soon as possible.




Can I bring food and drinks into the gym?


For the time being, we're not allowing outside food in the facility and we are not selling snacks. The water fountain is not available so please bring your own drinks or than can be purchased at our front desk.




Is rental equipement available to rent?


At the moment, harnesses and climbing shoes are available to rent. Chalkbags are not. Climbing shoes are sprayed with 99% alcohol to disinfect them after every use and aired out to dry for 24hrs. Climbing harnesses are cycled to dry and put back into circulation after a 48hr quarentine period. Due to the communial nature of rental chalk bags and inability to clean and disinfect, chalk bag rentals are not availabe.




Will liquid chalk be mandatory?


Although not clinically proven at this time, liquid chalk contains a high alcohol content that can help to reduce the spread of the virus. In addition, it reduces the amount of airborne particles in the air improving the air quality of the facility. We will be monitoring our traffic levels to determine if this is neccessary. We ask that all visitors be considerate with the use of chalk and avoid accessive use and spread. Chalk bags are not availble for rent at the moment and we ask climbers not to share chalk.




If I book for bouldering, can I use other areas during my visit?


In order to perform effective contact tracing, we are asking visitors to stay in the areas they have booked for. After each session, the areas are cleaned and disinfected by our staff and open wandering can lead to greater cross contamination. We will assess this as traffic incrases and adjust if neccessary.




Can I book back to back sessions in two seperate areas?


Unfortunately this is not available to start. We would like to give as many members as possible a fair opportunity to return to climbing.





© 2020 Aspire Climbing & Fitness Inc.

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© 2020 Aspire Climbing & Fitness Inc.

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